Is It Your Team or You?

One of my Physical Therapy Owner clients asked me this question recently during one of our coaching sessions: Is it my team or me that is the reason for my problems? When I asked her to be more specific about her problems, this is what she said: My Practice Manager isn't really managing, she's just does the accounting and helps out with the front desk team. My Receptionist isn't dealing with new patient enquiries in the way I've asked her to and we're missing out on new patients...

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